EasyParcel (Malaysia) Help Centre

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Manage Created Parcels

  • How to change AWB Format to A4 or A6 size?

    Quick Summary To change the AWB format to A4 or A6 (sticker) on EasyParcel, navigate to Account > AWB Format in your dashboard, select the desired courier, choose your preferred format (A4 or Sticker/A6), and click Confirm Changes. ...

  • How to download and print shipping documents?

    Quick Summary To download and print shipping documents (Air Waybills - AWB) on EasyParcel, navigate to Manage Parcel > All Parcel, select your orders, click the Download button, and choose Download AWB. You can download them individ...

  • How to attach the AWB on the parcel after printing it out?

    Quick Summary To attach an Air Waybill (AWB) from EasyParcel, print the document (A4 or 4x6 sticker) and securely fix it to the top surface of your parcel. Ensure the barcode is flat, visible, and not covered by tape. For A4, cut it in...

  • Where can I download courier manifest as proof of collection?

    Quick Summary You can download the courier manifest as proof of collection on EasyParcel by navigating to "All Parcels" under the "Manage Parcel" section, selecting the relevant orders, and clicking the "Downlo...

  • How can I bulk download shipping documents on EasyParcel?

    Quick Summary To bulk download Air Waybills (AWB) on EasyParcel, go to "Manage Parcel" > "All Parcel," select multiple orders, and click "Download" > "Download AWB". For up to 500 documents...

  • Why are my shipping documents missing the commercial invoice?

    Quick Summary Shipping documents on EasyParcel may lack a commercial invoice due to missing detailed itemized descriptions, incorrect booking settings, system glitches, or because the courier generates it separately. It is required for...

  • How to keep track my parcels?

    Quick Summary To track your EasyParcel shipment, enter your tracking number or EasyParcel order number into the EasyTrack tool on their website. It automatically detects over 80 couriers, allowing you to monitor up to 15 parcels at onc...

  • What does the parcel tracking statuses mean?

    Quick Summary EasyParcel tracking statuses indicate the real-time stage of your shipment's journey, from booking to final delivery. Key statuses include Scheduled (booked), Pending for Collection (ready for pickup), Collected/In Tr...

  • How to use manage parcels?

    Quick Summary To manage parcels on EasyParcel, log in and navigate to "Manage Shipment" (or "Manage Parcel") on the dashboard to view, track, or cancel bookings. You can download/print Air Waybills (AWB) in bulk, ch...

  • How to export my parcel list to CSV file?

    Ready to book parcels in bulk? Well, it's really hassle-free here at EasyParcel. But first, let's dive into how to export your parcel list to a CSV file successfully. Open your spreadsheet in Microsoft Excel Click File > S...